ITS Support Engineer I

- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - High school or equivalent diploma - Able to communicate effectively in English, within technical and business settings. Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazons IT Services team as an ITS Support Engineer and be part of the engine that powers Amazons seamless operations. Were seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, youll have the opportunity to make a direct impact on Amazons corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on. As an ITS Support Engineer, youll be the go-to knowledge expert for Amazons corporate employees, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazons ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient. ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team. Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. Youll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. Youll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs. Key job responsibilities - Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware - Provide on-call support for high severity incidents and act as an escalation point of contact for team - Assist with activities to triage and escalate system or network outages to reduce downtime - Understand and execute change management activities in a high availability environment - Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value - Effectively manage and oversee IT asset inventories - Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities - Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions A day in the life About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide. Diverse Experiences IT values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. Inclusive Team Culture IT values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve.

• Experience supporting video conference and teleconference equipment
• 2+ years of IT client, server, and network service delivery experience
• Experience troubleshooting in a multi-user high availability environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

Information :

• Company : Amazon Support Services Costa Rica SRL
• Position : ITS Support Engineer I
• Location : Heredia, Provincia de Heredia
• Country : CR