Team Manager Operations

Job summary

The BPO Team Manager Operations role is pivotal in ensuring seamless operations within our hybrid work model. With a focus on project management and MS Office proficiency the candidate will oversee day-to-day activities ensuring efficiency and productivity. This position requires strong English language skills and offers a day shift schedule with no travel required.

Responsibilities

• Oversee daily operations to ensure smooth workflow and adherence to company standards.
• Implement strategic plans to enhance productivity and operational efficiency.
• Coordinate with cross-functional teams to align project goals and deliverables.
• Monitor performance metrics to identify areas for improvement and implement corrective actions.
• Facilitate communication between team members to foster a collaborative work environment.
• Manage resources effectively to optimize project outcomes and meet deadlines.
• Ensure compliance with industry regulations and company policies.
• Provide training and support to team members to enhance their skills and knowledge.
• Develop and maintain documentation for operational processes and procedures.
• Analyze data to generate insights and drive decision-making processes.
• Collaborate with stakeholders to understand business needs and translate them into actionable plans.
• Utilize MS Office tools to create reports presentations and other documentation.
• Lead initiatives to improve customer satisfaction and service delivery.

Qualifications

• Demonstrate proficiency in project management methodologies and tools.
• Exhibit strong skills in MS Office applications including Excel Word and PowerPoint.
• Possess excellent English language skills for effective communication.
• Have a proven track record of managing operations in a BPO environment.
• Show ability to work in a hybrid model balancing remote and in-office tasks.
• Display strong analytical skills to interpret data and inform strategies.
• Bring experience in coordinating and managing cross-functional teams.

Certifications Required

Project Management Professional (PMP) certification is highly recommended.

Information :

• Company : Cognizant
• Position : Team Manager Operations
• Location : Heredia, Provincia de Heredia
• Country : CR