CMDB ServiceNow Developer Senior level

Object Technology Solution | Provincia de Alajuela | CR
Job Information

    Job Opening ID

    OTSI_2094_JOB

    Industry

    Technology

    Date Opened

    04/25/2025

    Job Type

    Full time

    City

    Carmen

    State/Province

    Alajuela

    Country

    Costa Rica

    Zip/Postal Code

    10101
About Us OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs. Our focused technologies are:
  • Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)
  • Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)
  • QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)
  • Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)
  • Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)
Job Description

Summary of Duties and Responsibilities

  • Architect and implement ITAM solutions using industry best practices.
  • Independently develop and manage Service Asset & Configuration Management.
  • Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes.
  • Manage integrations for assets, vulnerability management, and discovery with other systems.
  • Implement CMDB with a focus on CSDM, HAM, and SAM, along with creating new Service Catalog Items in ServiceNow (with workflows).
  • Optimize procedures for updating CI data, including the use of automated processes and discovery tools.
  • Maintain current ServiceNow Discovery configuration and administer changes to schedules as needed.
  • Use JavaScript as necessary to author business rules, control form behavior, and create/modify existing workflow activities
  • Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
  • Develop and maintain technical documentation, including design specifications, test plans, and user guides.
  • Conduct system testing, troubleshooting, and debugging to ensure optimal performance.
  • Provide technical support and training to end-users and stakeholders.
  • Stay current with ServiceNow updates, best practices, and industry trends.
  • Attention to detail and ability to manage multiple task

Qualifications

Technical Skills:

  • Experience with CSM, ITAM, and ITOM.
  • Excellent knowledge of ServiceNow best practices and latest features.
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • Experience with ServiceNow integration (REST, SOAP, APIs) and data migration
  • Knowledge in ITLT Framework

Soft Skills:

  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Attention to detail and a commitment to quality

Skills, Specialized Knowledge (Desired):

  • Direct experience as a ServiceNow Admin
  • Experience with CMDB (including Discovery & Service Mapping), ITOM, ATF, Now Mobile
Requirements

Education:

  • Bachelors degree in computer science, Information Technology, or a related

Certifications:

  • ServiceNow Certified System Administrator (CSA

Experience:

  • Minimum of 5 years of experience with ServiceNow.
  • Minimum of 8 years of experience in the IT industry.

Information :

  • Company : Object Technology Solution
  • Position : CMDB ServiceNow Developer Senior level
  • Location : Provincia de Alajuela
  • Country : CR
Next Process

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Post Date : 2025-05-05 | Expired Date : 2025-06-04

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