Inventory Management Specialist

Job Summary

We are seeking a Senior Process Executive - CHD with 3 to 5 years of experience in Customer Service Management and Customer Service. The ideal candidate will have expertise in Customer Service Customer Analytics and Customer Experience Offerings. This is a work-from-home position with a day shift. The candidate must be proficient in English (Read/Write Speak).

Responsibilities

• Manage customer service operations to ensure high levels of customer satisfaction.
• Oversee the resolution of customer inquiries and complaints in a timely and efficient manner.
• Provide insights and analytics on customer behavior to improve service offerings.
• Implement strategies to enhance the overall customer experience.
• Collaborate with cross-functional teams to address customer needs and improve service delivery.
• Monitor and report on key performance indicators related to customer service.
• Develop and maintain strong relationships with customers to foster loyalty and retention.
• Utilize customer feedback to drive continuous improvement in service processes.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Train and mentor junior team members to enhance their skills and performance.
• Conduct regular audits of customer service processes to identify areas for improvement.
• Lead initiatives to streamline customer service operations and increase efficiency.
• Stay updated on industry trends and best practices to maintain a competitive edge.

Qualifications

• Must have experience in Customer Service Management and Customer Service.
• Should possess strong skills in Customer Service Customer Analytics and Customer Experience Offerings.
• Must be proficient in English (Read/Write Speak).
• Should have excellent communication and interpersonal skills.
• Must be able to work independently in a remote environment.
• Should have strong analytical and problem-solving abilities.
• Must be detail-oriented and able to manage multiple tasks effectively.

Information :

• Company : Cognizant
• Position : Inventory Management Specialist
• Location : Heredia, Provincia de Heredia
• Country : CR