Senior Team Lead at BMNS

Job Description:

Latest job information from BMNS for the position of Senior Team Lead. If the Senior Team Lead vacancy in San Francisco matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at BMNS for the position of Senior Team Lead below matches your qualifications.

Position Summary:

The Team Lead is a dynamic and versatile professional responsible for supervising team operations and ensuring exceptional customer service. This role combines the expertise of a Bilingual Customer Service Representative with the responsibility of account management. The Team Lead ensures that quality standards are met in every customer interaction, promoting positive relationships and effectively resolving issues.

Primary Functions and Responsibilities:

• Team Supervision: Lead and motivate the team to achieve customer service objectives, ensuring all members contribute to collective success.
• Service Quality Management: Oversee assigned accounts, ensuring high levels of satisfaction are maintained and deadlines for processing are met.
• Customer Support: Provide assistance through various channels (phone, email, chat), ensuring inquiries are addressed promptly and effectively.
• Problem Resolution: Identify and resolve Interport issues quickly, following up to ensure satisfaction.
• Documentation and Backups: Assist in translating and preparing documents, user guides, and FAQs in multiple languages, ensuring clarity and accessibility of information.
• Data Maintenance: Ensure the accuracy and updating of data records by performing regular checks and data cleansing as necessary.
• Interdepartmental Collaboration: Work together with other departments to resolve data-related issues and improve operational processes and internal systems at Interport.
• Training and Development: Provide guidance and training to new team members, fostering a continuous learning environment alongside the training coordinator.
• Project Evaluation: Participate in post-project evaluations to identify areas for improvement and ensure best practices are implemented in future projects.

Key Qualifications and Skills:

• Advanced English verbal and written) for effective communication with customers and personnel.
• Strong typing skills with high accuracy and speed for efficient data management and gate operations.
• Attention to detail, organizational skills, and time management to meet customer service and data entry deadlines.
• Excellent communication skills, both verbal and written, to provide outstanding support.
• Proficiency in using computer applications, data entry software, and databases for efficient information management.
• Adaptability to maintain focus during repetitive tasks and handle unexpected gate-related scenarios.
• Problem-solving skills to identify and resolve issues promptly, ensuring smooth operations.
• Cultural awareness and sensitivity in interactions with customers and personnel from diverse backgrounds.
• Flexibility to work independently or as part of a team, contributing to overall business operations and gate management.

Additional Requirements:

• Must have a U.S. visa.
• Flexibility to travel, as the client is located in the U.S.

Job Info:

• Company: BMNS
• Position: Senior Team Lead
• Work Location: San Francisco
• Country: CR

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Senior Team Lead at the office San Francisco above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.