Retail Agent at Movate

Job Description:

Latest job information from Movate for the position of Retail Agent. If the Retail Agent vacancy in San Francisco matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Movate for the position of Retail Agent below matches your qualifications.

Currently, this customer service position requires that you meet with the following requirements:

• English B2+ or more.
• High School Diploma.
• Customer Service experience.
• Call Center experience (4 months)
• Training on site: Monday to Friday: 7:00am to 4:00pm / 8:00am to 5:00pm
• Nesting on site: Monday to Friday: To be define
• Production On site: Temporary Monday to Friday 10:00AM to 7:00PM.,

IMPORTANT: Your production schedule will be assign once you start training NO during the recruitment process.

Purpose

Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions. Representatives are expected to find ways to satisfy customer needs and to simplify the customer experience. A high expectation of customers include representatives speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customers likelihood to shop again.

Major tasks

• 20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.
• 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• 20%- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
• 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Major Responsibilities

• Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
• Documents details of customer interaction into system.
• Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
• Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
• Meets or exceeds various performance requirements, including but not limited to
• Customer service skills,
• Accuracy, schedule adherence,
• Speed to resolution
• Partners with escalation group to obtain addition support.

Additionally, you will have tons of growth opportunities to boost your career.

Post only available for Costa Rica

Job Info:

• Company: Movate
• Position: Retail Agent
• Work Location: San Francisco
• Country: CR

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Retail Agent at the office San Francisco above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.